Our Returns Policy includes the rights you have under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
Your rights under the Australian Consumer Law;
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’
If in the event your purchase is faulty, damaged or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase and at least ¾ of the original faulty bottle. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return*.
The fastest way to obtain a refund or exchange is to visit your nearest Blackhearts & Sparrows Wine Purveyors, where we will be able to assist you immediately. If visiting a store is not convenient for you then please contact the store of purchase to discuss the options.
If in the event that you change your mind then please call the store of purchase to discuss the options. Exchanges are possible at Blackhearts & Sparrows Wine Purveyors discretion.
For exchange of a delivered product, additional delivery charges will be incurred at your expense*. Please note that all change of mind returns must be in their original condition and packaging.
* Please note that the delivery charge will be reimbursed when Blackhearts & Sparrows Wine Purveyors is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or Blackhearts & Sparrows Wine Purveyors has breached a consumer guarantee. In all other instances, including change of mind, the delivery charge will be deducted from the refund to the customer.