FAQ's

Yes just here.

All orders placed via our website our dispatched from our Richmond store in Melbourne.

It may have got caught in your spam or junk inbox. Take a look in there, and if you are still unable to find, let us know.

Of course, our team love putting these together! Email [email protected] with your budget, style, requirements, and we can tailor to you.

If you’ve seen something in store, but it's not listed online, providing the stores have stock available, we can arrange it.

When your order is shipped, you will be sent a confirmation email. Tracking details are sent separately and are based on the delivery method.

If you have just placed your order, please advise us immediately of any changes! We will endeavour to, however, we are unable to help if the order has already been despatched

If you get in contact ASAP, we may be able to accommodate this. We try our best but cannot make any guarantees.

Due to the delicate nature of our products, there can be occasions where the product may have a fault. If there is something wrong with a bottle, please ensure there is at least ¾ of the product left, email us with as much detail as possible and we will advise the best course of action. Depending on the winemaking style, certain wines can have characteristics of reduction, oxidation, volatility, or Brettanomyces. In small and controlled quantities, these elements can often be a positive addition to a wine (even if it’s something a bit different!). If you’re unsure of a winemaker’s style and have a sensitivity to these characteristics, please feel free to reach out and we can assist you in finding a product that you’ll enjoy drinking!

Our courier companies will usually get in touch with us first if something (rarely) breaks in transit. In the case your parcel arrives to you broken, please get in touch with us as soon as possible for us to arrange appropriate replacements.

We take every care to ensure this doesn’t happen, but please contact us immediately if something isn’t right and we’ll do our best to come to a mutually-agreeable solution.

Not at this stage! We only ship within Australia.

Currently we don’t offer express postage.

For any changes to your order, please reach out to us ASAP, and we will see what we can do.

Yes, we can arrange your order to be sent to one of our Melbourne stores. Due to irregular deliveries to our interstate shops, we cannot arrange collection from North Hobart or Braddon at this stage.

No, not at this stage - sorry!

Due to the nature of our products, ID checks are required by our friendly Blackhearts & Sparrows team. If you appear under 18 years old, or are a new or giftee customer, photo & age identification (18+) is required. If you, or the delivery recipient are unavailable to receive your delivery, your parcel will be dropped off at our Smith St store for safe keeping. You are welcome to collect from there. If you require redelivery, please contact [email protected] to arrange next steps

Yes, in most circumstances we can. Please get in touch with us via [email protected] for stock and delivery options. Some handy things that are worth including in your enquiry that we’ll need to know are: name, contact details, number of guests, product preferences and budget.